Integrated Customer Engagement Solution for a Leading Telecom Company
Our customer’s biggest challenge was to overcome the lack of connectivity within the enterprise that in turn hurts their customer relationship. Their customer data was highly dispersed and resided in different silos because of which it was difficult to access customer data, use them to engage and interact with customers. This resulted in high resolution time for critical customer issues.
Aspire proposed an unified CRM solution to boost their customer relationship and a newer middleware/ESB platform to enable them in their IT transformation efforts.